Terms

Member Agreement

Last updated on June, 2021. 

If you are a business member, click here for additional terms.

Welcome to mus greet This agreement (“Agreement”) describes your rights and responsibilities related to your use of mus greet mobile app, and services as a registered mus greet member, and what you can expect from us. By creating your mus greet account, clicking “continue”, or by otherwise indicating that you agree, you are agreeing to these terms, so please take a moment to read this legally binding Agreement, along with the Privacy Policy and the Cookie Policy. If you use any mus greet website or mobile app but are not a registered member (each, a “visitor”), by using mobile app, you agree to be bound by the terms of this Agreement, and acknowledge that you have read the Privacy Policy and the Cookie Policy.

mus greet is a community hub for trusted connections and the exchange of helpful information and services; we hope that members everywhere will use mus greet to connect to other members to build meaningful connections. We use “mus greet” here to refer to the mus greet iOS and Android apps (also referred to as our “Services”). We also use “mus greet, “we”, “us” and “our” to refer to the companies operating our Services.

If you live in the UK the Services are operated and provided to you by Musgreet UK Limited, an UK registered company, 20-22 Wenlock Road, London, England, N1 7GU.

IMPORTANT: MEMBERS AND VISITORS, PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH MUS GREET ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION.

BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT.

1. Eligiblity

Each person is limited to one account, and you may not share your account password with anyone else (even a family member sharing your home) or allow someone else to use your personal account. Specialised accounts (such as Business Pages) are also limited to one account holder.

When you register for mus greet you must use your real name, not a pseudonym, except in circumstances that, in mus gree sole judgment, warrant an exception. Submitting inaccurate registration information, registering if you know you don’t meet our eligibility requirements, or otherwise providing false registration information is a violation of this Agreement and could constitute a crime.

You may not use our Services if: (1) you are a resident of the UK and are under 13 years old, (2) you are a registered sex offender or share a household with one; (3) we previously disabled your account for violations of our terms or policies; or (4) you are prohibited from receiving our services or platform under applicable law.  If you are under the age of sixteen (16), you represent that a parent or legal guardian also agrees to this Agreement on your behalf and that you are fully able and competent to enter into this Agreement. We need your help to enforce these eligibility requirements. If you believe that a member does not meet these eligibility requirements, you may report your concerns to us via our Help Centre. mus greet reserves the right to refuse registration to any person or household and to suspend, delete or deactivate your account or limit your privileges at any time, without liability to you.

2. Account types.

mus greet offers personal accounts to individual members, and special, restricted-functionality accounts to government agencies, such as city offices or police or fire departments, and to businesses, nonprofits, news media, and other organisations. Special accounts agree to additional terms and are limited in the conversations they can see. Special accounts can’t access private messages that do not include them. Please note, not a mus greet account types and features are available in all locations.

3. Privacy and preferences.

We don’t charge you to use mus greet; instead, businesses and organisations pay us to show you ads for their products and services.  By using mus greet, you understand that we can show you ads that we think will be relevant to you and your interests and you acknowledge that you have read the Privacy Policy, which explains how we handle members’ and visitors’ personal information. 

The Services, including any personalised Services, cannot be provided and the Agreement cannot be performed without mus greet processing data about you and other members and visitors. The provision of personalised content and ads is essential to the provision of our Services and a core part of our agreement with you. In particular, in order to provide our Services on a continuous and consistent basis under this Agreement, it is necessary for us to provide and personalise advertising based on your use of mus greet, including with information regarding your interests and your on-site and off-site actions.

By default, you will receive notifications from mus greet about posts from members and from government agencies. You may also opt in to various topics for which you will then receive notifications. You can change your preferences about receiving messages from government agencies, businesses, or other organisations here, and customise your default and opt-in community notification settings.

4. Content and feedback.

You retain all ownership rights to the text, photos, video, responses and other content you submit to mus greet (collectively, your “Content”). You give us permission, in the form of a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license, to use, copy, and publish your Content based on your mus greet settings and the selections you make when posting and as otherwise described in our Privacy Policy.  This means, for example, if you post a comment on mus greet, you give us permission to store, copy, and share it with others (consistent with your settings), such as with service providers that support our Services. Do not provide us with any Content that you don’t have the right to publish, or that is defamatory, infringing, illegal or otherwise tortious. We do not proactively moderate Content posted by members; however, we can remove Content posted by you, suspend, delete or deactivate your account or limit privileges, or otherwise refuse service to you, if you violate this Agreement or our other policies, or infringe intellectual property, or otherwise engage in behaviour that we think harms a member in our community.

You give us permission to use your name and profile picture, and information about actions you have taken on mus greet next to or in connection with ads, offers and other sponsored content we display in connection with our Services, with no additional compensation to you.  For example, we may use your name and profile picture to show nearby members that you have liked, commented on or recommended a business or brand that has paid us to display its ads, offers or other sponsored content on mus greet. We may also post and re-post these likes, comments, recommendations and other interactions, along with your name and profile picture, in different areas of the Services from time to time.  For example, if you recommend a business, that recommendation will appear in your feed, may later be re-posted from time to time in connection with that business’s other ads on mus greet, and may also appear in lists of mus greet member recommendations featured on the business’s Business Pages. For the avoidance of doubt, this permission is not intended to constitute a consent under EU data protection law. 

We welcome you to share any feedback, suggestions, or ideas you have about mus greet with us, so long as you understand we may have already had the same idea, and you agree that we are free to use any feedback you voluntarily provide with no restriction or obligation (payment or otherwise) to you.

5. Interactions with other members.

At mus greet, we believe that good behaviour is the foundation of healthy communities. This Agreement includes our Community Guidelines on appropriate use of mus greet.

5.2. Transactions with other members.

In using mus greet and its member-to-member transactional features, you, and not mus greet, are responsible for your own decisions and actions. In addition, your use of Business Pages or any similar feature does not make us an employer, placement agency, representative, or agent of or for you or any other neighbour or service provider. If you and another member decide to work together, the two of you, and not mus greet, are responsible for complying with any laws that might apply, such as tax or employment laws. mus greet is not a party to transactions or disputes between members. If you write a recommendation or other comment about a transaction with a neighbour or their business (for example, a recommendation of a tutor), be truthful, fair and neighbourly in your comments, and do not post any of their personal information (e.g., address, mobile number, or photos) without their permission.

5.3. Disputes between members; waiver of claims against mus greet.

In the real world and online, member sometimes disagree. If you have a dispute with another mus greet member, we hope that you will be able to work it out amicably. However, if you cannot, please understand that mus greet is not responsible for the actions of its members; each member is responsible for their own actions and behaviour.

Accordingly, to the maximum extent permitted by applicable law, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. 

6. Neighbourhood Leads.

Some members, known as Leads, are provided with additional account features to use to support their neighbourhood; they are not mus greet employees, representatives, or agents. mus greet does not interview, run background checks on, monitor, supervise, or control mus greet members, including those who are granted Lead status.

7. Text messaging alerts.

If you use our urgent alert text messaging service, note that the alerts are not intended to replace any primary phone service, such as a traditional landline or mobile phone that may be used to contact emergency services. Musgreet does not charge for sending text messages, but your carrier may charge you. Alerts sent via SMS may not be delivered if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time; furthermore, within a coverage area, factors beyond the control of the user’s wireless carrier may interfere with message delivery, including equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.  By using our urgent alert text messaging service, you agree to adhere to the urgent alert rules described here.

8. Copyright and DMCA.

If you believe Content on mus greet infringes your copyright, you can reach our notification agent at mus greet UK, 3 More London Riverside, London, SE1 2Re. Email: copyright@musgreet.com.

9. Parental controls.

Parental control protections (such as computer hardware, software, or filtering services) may assist you in limiting access to material that is harmful to or inappropriate for minors. You can find more information about parental controls by reviewing the system preferences, settings, and help documentation for your computer or mobile device.

10. Restrictions from our licensors.

Some of the information and services available through mus greet are licensed from third parties and covered by these third-party terms and disclosures.

11. Using our mobile app.

If you download and install the mus greet app, we give you a limited, revocable, non-transferable license to use it only to access and use mus greet on your own behalf through your iOS or Android product; additional terms may apply from the site you download it from (Apple App Store or Google Play store) or the manufacturers of your device or software.

12. Dispute resolution.

If you have a dispute with mus greet, you agree to contact us and try to resolve the dispute informally before pursuing other avenues.

13. Integration.

To the extent applicable to you, this Agreement includes our terms of Special Entities Terms of Service, our Community Guidelines, and our Business Addendum. This Agreement constitutes the entire agreement between you and us with respect to our Services, and supersedes any other agreements or understandings (oral or written).  We can amend this Agreement and any additional terms by notifying you of the changes (for example, by emailing you, or by posting an amendment notice in your community news feed). If you keep using mus greet after the amendment is effective, you accept and are bound by the new terms; if you disagree with the new terms, you should stop using mus greet and delete your account.

14. No warranty.

MUSGREET AND THE ASSOCIATED SOFTWARE AND SERVICES ARE PROVIDED “AS IS.” We do not promise that any aspect of our software or service will work properly or continuously. We may add, change, or discontinue product features; if you are dissatisfied, your only remedy is to stop using mus greet or the affected feature. Some jurisdictions do not allow warranty exclusions, so they may not apply to you

15. Indemnity.

If someone brings a claim against mus greet (whether against the company or any of its employees, directors, or officers) based on a harm you caused, you agree to reimburse us for any costs we incur in defending against that claim, including reasonable attorneys’ fees as well as damages.

16. Liability limits.

WE AND OUR SUPPLIERS SHALL NOT BE LIABLE FOR ANY LOST PROFITS OR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN CONNECTION WITH MUSGREET, INCLUDING THE MUSGREET SERVICES, OUR SOFTWARE, YOUR USE OF MUSGREET OR ANY MUSGREET SERVICE, OR THIS AGREEMENT. IN NO EVENT SHALL MUSGREET OR OUR SUPPLIERS BE LIABLE TO YOU FOR MORE THAN £100. Some jurisdictions do not allow damages exclusions, so such exclusions may not apply to you.

17. General.

This agreement does not create any agency, partnership, joint venture, joint controllership, employment or franchise relationship. To the extent allowed by applicable law, the English version of this Agreement is binding and other translations are for convenience only. If any part or parts of this Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect. Our failure to act in a particular circumstance does not waive our right to act with respect to that or other circumstances. We shall be excused for any problem due to a circumstance beyond our reasonable control. You represent and warrant that you are not located in a country that is (i) subject to a U.S., Irish, or EU Government embargo or has been designated by the U.S. Government as a “terrorist supporting” country or (ii) listed on any U.S., Irish, or EU Government list of prohibited or restricted parties.

If you live in the UK, the Services are operated and provided to you by mus greet UK Limited, an UK company. For the purposes of UK data protection law, mus greet UK Limited is the controller of your information and may transfer personal data outside the UK in accordance with law.

The privacy protections and the rights of authorities to access your personal information in the countries to which we transfer data may not be the same as in your home country. mus greet will only transfer personal data as permitted by law, and will take steps intended to ensure appropriate protection of your personal information; please review our Privacy Policy for details. If you have questions, please contact us.

18.2.2. Jurisdiction and governing law.

If you are a member or visitor based in the UK, then UK law shall apply to this Agreement and UK courts shall have exclusive jurisdiction to hear disputes arising in relation to the Agreement.  Despite this, your local laws in your UK Member State may allow you to sue mus greet in your Member State and to invoke certain local laws against mus greet.