Privacy Policy

Privacy Policy

Last updated on June 2021. 

Welcome to mus greet! We invite you to read this privacy policy, which explains our privacy practices and how we treat your personal information when you use our Services. It describes the types of personal information collected and created in connection with your use of mus greet, how and why we use such information, who we share it with, and your legal rights. Unless otherwise indicated, this privacy policy (“Policy”) applies to our apps and services, and features (the “Services”) in all geographies in which mus greet offers its Services.  Certain portions of this Policy apply only to Services offered in particular geographies; please see Section 11 for additional information.

When you use mus greet, there are expectations for how you must respect and protect the privacy of other members. These expectations are spelled out in our Member Agreement. Please read it. Violating these rules or other aspects of the Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from mus greet.

1. What is mus greet?

Mus greet is a community hub for trusted connections and the exchange of helpful information and services; we hope that members everywhere will use mus greet to connect to other members to build meaningful connections.

2. Who provides the Services and controls my information?

We use “mus greet” here to refer to our Services and we also use “mus greet”, “we”, “us”, and “our” to refer to the relevant mus greet companies described in this section.

If you live in the UK, the Services are operated and provided to you by mus greet UK Limited.  For the purposes of UK data protection law, mus greet UK Limited is the controller of UK member’s information

If you change your residence, your information will be transferred according to your new residence from the date on which your place of residence changes.

3. What information is collected?

When we provide the Services, we collect or receive information in several different ways. In many cases you choose what information to provide. Some information is required in order to use mus greet and for us to provide the Services.  We use this information for the purposes described further below.

3.1. From you, or with your permission.

We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source.  Here are some examples of these instances:

• Contact details.  

• When you sign up for mus greet, you provide your name, address, phone number, profile photo, email address, and similar information. 
• If you contact support, you are providing us with your contact information and a description of the issue so we can respond.

• Network details.  If you decide to invite new members to join mus greet, you can choose to share their residential or email address with us, or share your contacts with us, so we can send an invitation and follow-up reminders to potential new members on your behalf. 
• Social data.  If you use Facebook or Google to log in to mus greet (or later connect your Facebook account to your mus greet account) you authorise Facebook to share your personal information with us, including your name and email address.
• Posts, interests, and recommendations.

• If you want to support a local business, you can choose to share information about it, in the form of a recommendationor by creating a business page.
• If you want to connect and communicate with members about specific interests, you may share information about your interests.
• If you want to communicate with members and share Content (as defined in our Member Agreement, you might post something on mus greet.

• • Payment information.  If you make a payment either to or through mus greet, you are providing our trusted third party payment processors with certain payment information in order to complete the transaction.
  • Survey data.  If you take part in surveys or other general research we undertake, you may provide information in response.

3.2. From your browser and device.

Like nearly every other online service, we automatically collect technical information when you visit or use mus greet or read a message from us. We collect information from your mobile device. This provides us with technical information when you use mus greet as a visitor or a member, including:

• Device data, which tells about the device you’re using, such as what type and model it is, its operating system and version, its unique identifier, crash data (if applicable), and what settings you’ve enabled. Your device and software settings affect what information your device makes available to us.
• Log data, which is automatically recorded by our servers based on data sent by your app. This typically includes the date and time you visited, the app version you used (and its settings), the URLs you come from and go to, your IP address and protocol, and how you used mus greet (for example, which links you clicked on).
• Cookie data, which comes from “cookies” (small data files stored on your mobile device) and similar technologies. Cookie data helps us recognise you, remember your preferences, and personalise your experience. Our third party advertising partners also use cookies and similar technologies to collect information about users for advertising purposes as described below. Some, but not all cookie data is associated with your mus greet account. To learn more about the use of cookie data on Musgreet and your choices for limiting it see our Cookie Policy.
• Pixels, SDKs and other storage technologies, which operate similar to cookies and are used by us, as well as by certain third parties, such as social media networks and advertiser platforms, to collect or receive information from other websites and apps to provide measurement services and target ads. To learn more about your choices for limiting the collection of your information by these technologies, see our Cookie Policy.

3.3. From third parties and public sources.

We may collect information from third parties, service providers, partners, and publicly-available sources, such as:

• Vendors that provide us with map information in order to create and launch new communities.
• Vendors that provide information about members and their homes for advertising analytics, personalisation, and measurement.
• Advertisers that provide us with information about their users or customers to help us personalise advertising or measure the performance of their advertisements.
• Public sources such as census data, street addresses, property lot maps, and postal address change information, which provide us with information that helps us understand our members and potential areas for expansion.

4. How is my information used?

We use the information we have to help us provide, operate, improve, understand, customise, support, and market our Services. We may also use the information we have for other purposes where permitted by law.

4.1. Establishing and developing communities.

We use information to identify and invite potential new members to Musgreet, and to set up new mus greet communities. For example, we use information to identify new members and, if you ask us to, send invitations and reminders on your behalf, send direct mail invitations and invite your Facebook friends.

4.2. Setting you up on mus greet.

In order to enable us to operate and provide the Services, we use certain information to get you started on mus greet:

• For residential members, we verify that you live at the address you gave us through a combination of your address and a second factor.  The second factors we use may include a code we provide you or geo-verification, if you are offered and choose that option. We also use public registries to block addresses of registered sex offenders. 
• Once you register, your personal information is used to populate your profile.
• We use business information to create Business Pages, which help members learn about the businesses in their communities. To claim your Business Page, click here.
• For business or other special accounts, we may verify your address using third-party or publicly available sources, such as business listings or your website.

4.3 Provide and improve the Services.

We use both manual and automated systems to analyse and use your Content (as defined in the Member Agreement and other information:

• To operate mus greet, create connections and communities, invite friends, and improve our products and features.
• To help you publish Content and view and respond to Content from other members, based on posting selections you make when you create your post.
• To highlight popular community topics or resources on a neighbourhood’s public home page or an organisation’s public page.
• To select top posts in an area and to deliver and tailor your newsfeed.
• To highlight businesses you may wish to recommend based on your activity on mus greet.
• To help support businesses recommended by mus greet members.
• To personalise your experience.
• To understand the trends, usage statistics, and demographic data of the members and community we serve.
• To respond to your support requests and comments.
• To test and evaluate potential new products and features on mus greet.
• To diagnose and resolve problems, analyse trends, and monitor usage and resource needs.
• To accept payments, through our trusted third party payment processors.

4.4. Advertising.

We use your information to provide and improve advertisements and other commercial offerings both on and off the Services:

• To measure whether an advertisement was interesting to members.
• To measure whether an advertisement was effective for the advertiser.
• To help personalise advertisements based on what we think will be of interest to you.
• To provide and measure the effectiveness of personalised advertising.
• To improve the personalisation of advertisements.

We may customise advertising offers you see on Musgreet based on information from our advertisers or vendors, on the demographics of the community, or on your actions on mus greet.

5. What are my choices?

You can read more here about the choices you have regarding the sharing and visibility of your profile information, content and location information; your communications with mus greet members and invitations to non-members; moving your account to a new address; and deactivating or deleting your mus greet account. You can modify these account settings at any time.

6. Is my information shared with third parties?

We share information with service providers, affiliates, partners, and other third parties where it is necessary to perform the Member Agreement, to provide the Services, or for any other purposes described in this Policy.

6.1. Content shared within the mus greet community.

mus greet is a platform for members to share helpful information with each other. To that end, we make the content you post on mus greet such as posts, replies, recommendations, messages, and your profile information, visible to other mus greet members based on the preferences in your settings, the preferences on the Content you provide, and as described in this Policy. 

6.2. Publicly-available content.

In limited circumstances (for example, to highlight popular community resources or topics on the communities home page), we may make short snippets of Content (as defined in the Member Agreement available,

6.3. Account verification.

We may share your personal information with our verification partners, such as telecommunications providers to verify your account.

6.4. Legal and safety reasons.

We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to: (a) respond, based on applicable law, to a legal request (e.g. a subpoena, a search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our or others’ rights, property, or safety; (d) enforce our Member Agreement or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including you and members of the general public.  For example, we may share your personal information with disaster relief agencies, first responders, and other individuals to facilitate disaster or emergency response efforts.

6.5. Advertising.

If you click on or reply to an advertisement or other offer, we may share your reply with the advertiser, and we may log your interaction as part of tracking the overall effectiveness of the advertisement.  We may also pre-populate replies to ads you click on with your contact details, but those details are not shared with the advertiser without your consent.

The Services are supported by third party advertising networks. Our advertising partners use cookies and similar technologies to collect information about our members and their devices over time across mus greet and different websites and services. We may also share with our advertising partners advertising identifiers of our members to help them personalise the ads they see. Where permissible according to applicable law, we may share certain limited personal information about you in hashed form, such as a hashed email address, with our advertising partners and other companies that help us serve ads. We do this to tailor or target advertising or to identify similar audiences to advertise to.  Our advertising partners may be able to associate this information with you based on your advertising identifiers or other personal information they have about you. Our advertising partners use the information they collect to provide our members with personalised ads on mus greet and on different websites and services, and to measure the effectiveness of the ads.  

For more information about third party use of cookies and similar technologies and about how you can limit the use of your information for personalised online advertising, see our Cookie Policy. Our systems are not currently configured to accept browsers’ “Do Not Track” signals, as no industry-wide standard for handling them has been adopted.

6.6. Third party partners.

mus greet may partner with third party companies to offer members the ability to book a range of different services. These offers may be integrated into mus greet, or mus greet may contain links to other websites or apps featuring the offers. In order to tailor these offers to you, we may share limited information with such third parties, such as your post code, the topic of the content you are viewing, or a business search query. When you engage with one of these offers, you may share additional information directly with the third party partner. If you engage with third party partners through mus greet, the third parties may share with us certain information about you to allow us to coordinate, assess, and improve the services provided to you.  This may include information about a booking you make with the third party, including type of service, name and address of provider, and the time of booking. These third parties have their own privacy policies, which will apply to your activity if you click on or interact with their offers featured on mus greet or other websites or apps.

6.7. Service providers.

We may also share your personal information with service providers and/or data processors to help us operate, provide, improve, understand, customise, support, and market our Services. These service providers are contractually required to use it only to provide their service to us, and are contractually prohibited from using it for their own purposes.  For example, we use a company to help test and analyse the performance of our website and mobile applications. We may also use trusted third party payment processors to accept payments for certain services made available on mus greet.

7. How long is my information kept?

We retain your information in our server logs, our databases, and our records for as long as necessary to provide the Services. We may need to retain some of your information for a longer period, such as in order to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Member Agreement. If you decide not to verify your account and would like us to delete the information you provided, contact us.

8. How is my information protected?

8.1. Account security.

mus greet uses technical and organisational measures intended to keep your data secure. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

8.2. Other services and websites.

In using mus greet, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube, or if an advertiser provides a link to a contest or sweepstakes). These third parties have their own privacy policies, which will apply to any personal information they collect. We do not accept any responsibility or liability for such external sites’ privacy and security practices.

9. Amendments to this Policy.

We may make changes to this Policy from time to time, so please review it periodically. If we materially change our Policy, we will take steps to notify you in advance of the change, for example by emailing you or by posting a notice.

10. Contact us.

Musgreet UK – 3 More London Riverside, London, SE1 2RE

11. On what legal basis do you collect my information?

To the extent required by applicable law, we will collect your personal information with your consent where required and in accordance with our legitimate need to provide you our Services.  Learn more about our legal bases here.

11.1 What are my rights?

You benefit from a number of rights in relation to your information that we process. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.

In certain cases, such as for access to, rectification or deletion of your information, please be sure to read the options you have under the “What are My Choices” section above.

11.2 Access.

If you are unable to obtain the desired information by logging into your mus greet account, email us at info@musgreet.com to request a copy of your mus greet information. If requested and required to do so by applicable law, we will provide your information in an easily accessible format and assist in transferring some of this information to third parties as you request.

11.3 Rectify, restrict, delete.

You can access, rectify, and delete your mus greet information by logging into your mus greet account.  If you cannot do this or you do not have a mus greet account, please contact us and we will rectify, restrict, or delete your information if requested and if required to do so by applicable law.